Reema is working as a Private Secretary in an MNC. To be successful in her day to day work, what personal qualities she is required to possess?
Answer
To be successful in day to day work, Reema is required to possess:
- Adaptability: If the Private Secretary has got the quality of adaptability, adjustment under all the situations in office becomes easy and less straining. A private secretary must be adaptable to all kinds of people, situations and problems. A secretary should inculcate the habit of adjusting to different types of persons/situations.
- Cooperative Attitude: In an organization, cooperativeness means assisting every member with a courteous and helpful attitude including exercising self-control at times of extra pressure. It is teamwork that counts in an organization. A secretary should cooperate with every member of the organization, from the highest to the lowest in rank.
- Courtesy: A secretary should show proper consideration for all members of the organization as well as to outside callers. Courtesy may be shown in greeting each member and visitor pleasantly, offering a seat, etc. and with the use of words such as ‘Please’ or ‘Thank you, whenever required.
- Loyalty: To be loyal means faithful to the employer and always helpful to him/her. A secretary should be dedicated to the job and do assigned work honestly and sincerely.
- Punctuality: Punctuality means being available to the executive for work at the desired time and also to finish the assigned job at the proper time. One must not be a ‘Late Starter’ or ‘Early Stopper’.
- Tactfulness: Tact enables one to act in a particular fashion under particular situations. It is the personal skill in saying or doing what is required by the circumstances, the ability to handle a difficult situation in a right and positive manner.
- Pleasing Voice: A secretary should have a low but confident, well-controlled and pleasing voice. A pleasant, clear voice is attractive and loud while a demanding voice is unattractive.
- Personality and Poise: Personality is usually linked to what you are, what you do and how you do it. It is not important what kind of features you have, but rather the expression on those features.
- Poise is getting along with people well without superior or inferior feelings. It comes from knowing one’s abilities as well as limitations.
- Good Interpersonal Skills: Interpersonal skills are the skills that help a person to interact with others properly. In an organizational setting, it is the ability to get along well with other members; whether senior or junior.